Hotel: essential hotel staff training
These modules enable you to provide essential hotel staff training in the different service areas, as well as encourage them to be vigilant to spot undesirable practices and deal with complex situations.
Anti-Modern Slavery
Would your team know what to do if they thought one of your guests, one of their colleagues or even one of your suppliers, was being exploited? Using first-hand accounts, this resource will define modern slavery in all its guises. It will explore why hospitality is a target and what your team can do to spot it and stop it in your venue. Practical activities give your team the knowledge and skills they need to stamp out this crime.
Anti-Modern Slavery for Managers
What would you do if you thought one of your guests, one of your team or even one of your suppliers, was being exploited? What could you, as a manager, do to stop it? Using first-hand accounts, this resource will define modern slavery in all its guises. It will explore why hospitality is a target and what you can do to spot it and stop it in your venue. Practical activities give you the knowledge and skills you need to stamp out this crime.
Guest Service
Find out how to provide the best service for guests, from creating the right impression using communication, through to dealing with guest complaints while working in a team.
The Housekeeper
We outline best practice for the hotel housekeeper. Learners will prepare a room to the highest standard while following health and safety guidance, and explore how to deal with requests and complaints.
The Receptionist
Covering the role of a receptionist, from checking in guests to bills and payments, learners will practise telephone skills, how to handle cash, reservations, and the hotel management system.
Shaking up learning and development at London Cocktail Club
KellyDeli achieves 85% employee engagement with Flow Learning by MAPAL
Supporting home grown talent to flourish at Mowgli Street Food
Levy Restaurants roll out large-scale training with Flow Learning
Soho House & Co rolls out Flow Learning's management software globally
LPM partner with Flow Learning to ensure training consistency during global expansion
Leave us a message and our team will be in touch shortly.