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Flow Learning: helping people do what they love, even better

The best hospitality training solution for you and your team

Flow Learning hospitality training solution gathers all your learning and development in one place for smoother onboarding, an enjoyable learning experience and for nurturing future leaders. 

Your employees have everything they need in our MAPAL One mobile app, intuitive and engaging for on-the-go learning. And your management team can also customise and track hospitality staff training through the Flow Learning management platform. A seamless experience for all: part of the MAPAL OS suite of hospitality back office solutions.

The best hospitality training solution for you and your team

Flow Learning hospitality training solution gathers all your learning and development in one place for smoother onboarding, an enjoyable learning experience and for nurturing future leaders. 

Your employees have everything they need in our MAPAL ONE mobile app, intuitive and engaging for on-the-go learning. And your management team can also customise and track hospitality staff training through the Flow Learning management platform. A seamless experience for all: part of the MAPAL OS suite of hospitality back office solutions.

Hospitality staff using digital training solution

Flow learning management system for hospitality

Extensive content library

Choose from a rich variety of engaging content including bite-size, animated, video and gaming formats for hotels, restaurants, bars, coffee shops and catering venues. 

Content to suit your needs

Ask us to adapt our content to suit you or create your own with our self-authoring tool. We can also curate additional learning content from external sources that you can offer your team. 

staff

Dedicated employee app

MAPAL One has been created especially for employees: everything they need in a clear and intuitive mobile app. Easy for on-the-go learning and communication with peers and managers.

Easy-to-use learning management platform

Our Flow Learning platform presents managers with everything they need in a clear and simple dashboard to create learning paths, assign modules, monitor progress and develop future leaders.

Improve your employer branding and boost hospitality recruitment

Choose from our learning content library, customise, or even create your own to maintain your brand standards and culture. Our interactive learning platform boosts team development, increasing motivation and employee satisfaction to support your hospitality recruitment efforts. Your NPS score will thank you for it. 

Improve your employer branding and boost hospitality recruitment

Choose from our learning content library, customise, or even create your own to maintain your brand standards and culture. Our interactive learning platform boosts team development, increasing motivation and employee satisfaction to support your hospitality recruitment efforts. Your NPS score will thank you for it. 

  • Make Flow Learning your own by customising with your own branding
  • Keep the conversation going with communication channels, news, and chat
  • Strengthen your company culture and attract the best talent
  • Ensure your team align with your brand values and attract like-minded candidates
Interactive hospitality learning platform
Managing hospitality employee training

Increase employee engagement and increase retention

Today’s workforce expects to develop fast, and online, so increasing employee engagement through learning is vital. The Flow Learning resource library has an extensive range of content that you can assign according to job role, interests and career aspirations.

  • Visibility across a range of mobile devices
  • Career planning and development
  • Tools for instant communication
  • Reporting suite for high level overviews
  • Record and monitor all types of learning
  • Develop your own learning portfolio
managing hospitality employee training

Encourage great guest experiences and boost spend per head

A well-trained, confident team with up-to-date product knowledge with hospitality staff training will be better equipped to offer a quality service. Your customers will notice the difference and so will your bottom line. 

  • Happier employees make all the difference in creating the best possible guest experience.
  • Good product knowledge results in more efficient upselling.
  • Ensuring the same brand service standards across all sites keeps your reputation intact and increases customer loyalty.
  • Great customer experiences mean positive reviews for your brand and help give employee recognition where it’s due.
Manager training hospitality staff
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